CUSTOMER ENQUIRIES

EYEP00942 2024 Germany  Ports & Terminals Inland Terminal Hydrogen truck Container White Mannheim Employee

VEHICLE BOOKING
SYSTEM 

The Vehicle Booking System enables DP World customers to book and manage appointments to pick up or drop off containers at our Terminal.

 

You will also find on this page information about Registering drivers for a Truck Driver ID Card in order to complete our Terminal Awareness Course (TAC).

 

NEW TO VBS?
This page contains information to help you learn about and use the VBS. Review the page, and when you are ready to start, 
see Agreement & Registration below

Existing customers can continue to log in.

HOW TO USE

Watch our videos showing how the Vehicle Booking System (VBS) operates, or download our VBS User Guide.

Adding Containers

Watch the video to learn how to log into the VBS Premium system and add containers.

Booking Management

Watch the video below to learn how to book containers for collection/delivery.

DP World employee reviewing logistics and shipping agreement document.

AGREEMENT & REGISTRATION

To register for a VBS Premium account, please download the ‘Agreement to access VBS Premium’ forms below.
 

For an account to be formed, the below sections must be completed:

  • Agreement to access VBS Premium
  • Direct debit
     

Once completed, email it to [email protected]
 

Upon receiving these documents you will be contacted with your login details within 48 hours (Monday-Friday).

DP World employees coordinating logistics inside transport truck.

PASSENGER IN CAB

Unauthorised passengers are NOT permitted on the terminal. High value cargo & driver training permits a passenger, with 24hrs prior authorisation.
 

Please provide the following information and email to [email protected]
Monitored from 08:30-17:00 Monday to Friday.
 

Passenger in cab details template *EXAMPLE*

Haulier account name: DPWS Transport
Drivers First and Last name: Jo Bloggs
Passengers First and Last name: John Smith
Registration: DP77 ABC
Date/Duration: 01/01/2020 TO 05/01/2020
Reason: Driver Awareness training.

ADVISORY DOCUMENT
Landside Business Update and Annual Adjustment of Vehicle Booking System (VBS) Service Charges - 1 September 2024 to 31 August 2025

VBS charges

ITEM CHARGE - 1 September 2024 to 31 August 2025
(Extended to 31 December 2025)
Off-Peak Booking Free
Peak Booking (04.00 - 07.00 and 12.00 - 18.00)
 
£10 (valid 01/01/25 - 31/08/25)
Additional VBS Booking Tolerance Request ~ £18 (valid from when new gate is operational)
VBS Premium Container Listing (per container) £0.12
VBS Non-Conformance Charge ▫ £57.32
 
Passenger in cab charge
 
£150.78
 
Annual Terminal Awareness Course (3 year period) ^ Year 1: £50.00 / Year 2: £35.00 / Year 3: £35.00
Replacement Driver ID Card £43.38
 
Vehicle Euro IV and Euro V Emission Charge ◊
 
£51.50
 
Electric HGV Credit ͌ Credit £20.00
 
Terminal Damage Administration Fee (per instance)  £286.60
 
Terminal VBS update request ● £18.00 
 

 

Appendix for the above

~ Additional VBS Booking Tolerance Request - Transport companies can select option in the VBS system to request additional tolerance on a valid VBS booking to the next hour (this functionality is dependent on daily operations)

▫ VBS Non-Conformance Charge: - common examples: No vehicle has arrived within the VBS booking time, driver departs Terminal within 60 mins of arrival without completing transactions, seal check not completed

^ Annual Terminal Awareness Course – Drivers to undertake with multiple choice test – 3 year period, on 4th year the 3 year period will recommence with a higher charge for year 1 to allow for new functionality enhancements

◊ Charge for high emission vehicles

͌  Electric HGV Credit – haulage company who made VBS bookings will receive credit

● Terminal VBS Update Request - Transport companies requesting Terminal / Gate Staff to manually update VBS bookings ie. adding on cleared containers to VBS booking.

DP World UK VBS landing page hero image highlighting logistics efficiency.

Terminal Awareness
Course (TAC)
and Driver ID Cards

DP World Southampton have some exciting new programmes and features coming on stream aimed at improved health, safety and security features, landside visibility and process efficiency, linked with the new Gate Complex and Truck Park operational later this year. 
The first initiative to be rolled out is the introduction of the Terminal Awareness Course (TAC), compulsory for all drivers alongside a new Driver Registration System providing drivers with a Driver ID Card.

Driver Registration System

To ensure the safety and security of all truck drivers visiting DP World Southampton and those operating around them, truck drivers are required to be familiar with the terminals processes and the safety and security regulations prior to arrival
 

To do this, all drivers must be registered in the Cargoes Driver Registration System (DRS). If you are an existing Cargoes Platform user, you will need to add ‘DP World Southampton’ as a provider to your existing registered account. You must not register for a new account. For further information please see the below guides:
 

For more information, see the TAC FAQs further down this page.
or contact [email protected]

UK - VBS Southampton terminal map 2025- gate comp

Terminal Awareness Course

Drivers must also complete the Terminal Awareness Course (TAC) which they will receive via email, once they have registered their application in the Cargoes Driver Registration System (DRS).
After the driver has completed the TAC, they will be equipped with a Driver ID Card. The TAC is mandatory for each driver and failure to undertake the course will be viewed as a breach of terminal requirements.
 

The TAC is an essential tool to provide drivers with the knowledge to operate safely and efficiently within the Terminal, together with preparing for the new Gate Complex and ensuring all Port Users have a suitable level of understanding and knowledge to operate on the Terminal safely.
 

Please download a copy of our terminal map showing which routes drivers need to take for Pre-Gate, Transfer Areas, and the Empty Parks.

Vehicle Booking System FAQs

Access to the VBS system can be obtained through here.

VBS registration form can be located on the DP World Southampton website. Please complete this and return it via email: [email protected],You will then be contacted with your login details within 48 hours of receipt (Monday-Friday).

Once a booking has been made it can be moved forward or back a maximum of six hours. Moving to a new booking time will however depend on availability. Bookings can be changed up to the hour of their commence but not once the booking has started.

Our VBS system is used in conjunction with a sophisticated method of transfer areas and slots. This enables us to utilise the terminal’s resources providing higher performance levels, often allowing us to increase the bookings even at peak times.

Yes, please ensure all drivers have completed the Terminal Awareness Course (TAC) prior to arriving at DP World Southampton. All drivers who have passed the TAC will be equipped with a Truck Driver ID Card.

For safety reasons, passengers are not permitted in lorry cabs unless the cargo is of high value or the passenger is another driver undergoing terminal familiarisation. Please be advised that we require a minimum of 24 hours notice for Passenger in Cab requests. Requests are processed Monday to Friday 0830-1700 only. No person under the age of 16 will be admitted. In order to obtain authorisation to carry a passenger, you must send proof of high value cargo / training, via email, to: [email protected]. If authorisation is given an email will be sent back to you from DP World Southampton’s Landside Department. Please refer to our charges.

Yes. DG notices can be emailed to [email protected] but please ensure the email subject field shows the container number.

Dp World crane lifting container at busy port terminal

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