If you have a London Gateway Vehicle Booking System (VBS) user or a registered driver you can book a vehicle to drop off or collect a container.

To book a vehicle click here.

Driver ID Cards

To comply with DfT rules and regulations, together with assisting haulage firms with the management of obtaining Driver ID cards, please note the below:-

Drivers MUST have the correct documentation to enter the Port, without this entry will be refused.

• Temporary ID Card – Driving Licence
• Permanent ID Card – Two forms of ID are required - Driving Licence, plus Passport or birth certificate or EU ID Card or Tachograph card

Drivers are required to have either a Temporary or Permanent Driver ID Card to enter the Port. Both Temporary and Permanent ID Cards can be requested at the Gate Service Office. The charge will be applied to the company that is linked to the Driver’s VBS booking and will appear on the monthly invoice.

In order for Haulage companies to have visibility on Driver ID charges being accumulated, an automated daily report is sent to registered hauliers via email.

Drivers arriving at the Port requiring a driver ID card should leave extra time for entering the Port and follow the instructions given by our Security Personnel.

All drivers arriving at the Port must have a valid VBS slot!

VBS Tariff

View the Business Landside Update and Annual Adjustment of Vehicle Booking System (VBS) Service Charges - 1 September 2023 to 31 August 2024 announcement.

Bank holidays will be treated as normal weekdays, with peak times applicable to charges below.

▪▪ On the Spot Manual VBS Booking Request - considered on a case by case basis

◊ VBS Late Cancellation Charge is incurred if booking is cancelled within 60 mins prior to the booking slot

● VBS Expiry Charge is incurred if no vehicle arrives within the VBS booking time

○ Charge for Replacement, Permanent or Temporary (valid for 24 Hours) Driver ID Card

ꝰ Charge for Permanent Driver ID Card application on-line ⌂ Charge for high emission vehicles (Euro 3/4/5)

͌  Electric HGV Credit – haulage company who made VBS bookings will receive rebate

▫ Annual Terminal Awareness Course – Drivers to undertake with multiple choice test – 3 year period, on 4th year the 3 year period will recommence with a higher charge for year 1 to allow for new functionality enhancements.

VBS Charges - Waiver Requests

All requests to waiver VBS charges should be sent in writing to the Invoice Enquiries Team at vbsinvoiceenquiries@londongateway.com and should include full justification for the request.

The waiver request will be reviewed and a decision taken within seven days. You will be notified of the outcome via email.

Please note: any requested waivers to VBS charges is considered against pre-booking of VBS slots which assists Port Users with a smooth and efficient delivery service within the Port.