Director, Operations

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

KEY ACCOUNTABILITIES 

• Supervise operations staff and keep employees compliant with company policies and procedures
• Design and manage the strategic and logistical planning of San Antonio Terminal operations, setting specific guidelines to achieve objectives and priorities
• Evaluate, together with the executive team, the best planning strategies to achieve efficient productivity, controlling costs in coordination with relevant departments
• Plan the incorporation of new technologies and automation systems to improve performance and staff productivity
• Establish annual strategic objectives for the area to identify opportunities to boost efficiency and improve operational performance
• Build strategic alliances with shipping lines, port authorities, suppliers, customers, and union leaders to increase trust and foster collaboration, ensuring excellent service and proper business functioning
• Define policies and processes focused on operational efficiency, profitability, and human development
• Manage budgets aligned with the annual planning of dependent areas
• Coordinate with department management to set maintenance plans (preventive, corrective, predictive) to ensure resource and infrastructure availability
• Promote and lead a safety culture throughout the organization, actively identifying risks and proposing plans to eliminate them
• Support initiatives to raise awareness and improve safety, security, and environmental standards
• Implement and maintain DP World’s general safety standards at the terminal, ensuring all operations are carried out safely and responsibly
• Lead overall terminal operations execution with the Operations Team to meet productivity targets (kpis, lambda, etc.)
• Ensure compliance with safety requirements, customs regulations, and contractual agreements
• Support General Manager and Engineering & Maintenance Areas to optimize resource deployment and reduce waste and costs
• Guarantee workload compliance within budget limits and propose improvements for service excellence
• Prepare statistical reports related to operational performance
• Engage with service providers supporting operations (cruise, RoRo, bulk, containers, etc.) to ensure compliance with duties and responsibilities

QUALIFICATIONS, EXPERIENCE AND SKILLS

• University degree in Civil Engineering, Business, Transport, or related fields
• Proven experience as Director of other port terminals or in the industry
• Strong knowledge of terminal operating systems
• Advanced proficiency in Excel, Navis, and related IT tools
• Minimum 5 years in operations in leadership roles and extensive knowledge of customs documentation and processes
• Knowledge of Maritime and Port Legislation
• Experience in union negotiations
• Advanced English proficiency; Bilingual capabilities preferred

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in Chile without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. 

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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