Frequently Asked Questions

Frequently Asked Questions

Office Hours: Monday to Saturday from 8:30 a.m. to 10:00 p.m.

(35) 238 9021 | (35) 238 9022 | (35) 238 9041

Check the entry status of your Export container in the following link:

http://aplicaciones.dpworldsanantonio.cl/pregate

1) Units with Financial Hold in cars and containers.

• Check in the Tracking module of the portal if the unit has a financial hold. http://portal.puertocentral.cl
• If you already pay, you must wait 90 min.
• If you have credit, call (35) 238 9021 | (35) 238 9022 to request to review the case and lift Hold.
• If you do not have credit and more than 90 minutes have passed, send the payment to the contact box contacto.sanantonio@dpworld.com, Call (35) 238 9021 | (35) 238 9022 for billing to release the Hold.
• If you do not have a document to pay, send an email to billing cl.sai_facturacion@dpworld.com
• If you do not have a document to pay and have requested it more than 90 minutes ago, call (35) 238 9021 | (35) 238 9022
• If Hold was loaded incorrectly, send mail to contacto.sanantonio@dpworld.com

2) Units with documentary Hold in cars and containers.

• Check the Tracking module of the portal http://portal.puertocentral.cl if the unit has a documentary hold.
• If you have hold and have not sent documents, send documents to the import box cl.sai_importaciones@dpworld.com
• If you have hold and sent mail with documents more than 90 min ago. (35) 238 9021 | (35) 238 9022

3) SAG / AFORO dispatch and inspection sequence.

• Review the sequence and inspection schedule on the website https://www.dpworldsanantonio.cl/herramdamientos/programacion-faenas-contenedores/

4) Stacking schedule.

• Check if the stacking is published on the website: https://www.dpworldsanantonio.cl/herramdamientos/programacion-faenas-contenedores/
• If stacking is not posted, contact (35) 238 9021 | (35) 238 9022

5) Late / early authorization

• Check the portal 

6) Enrollment of transport company

• Download: Disclaimer Transportistas
• Send disclaimer  to contacto.sanantonio@dpworld.com  to be created in the system.

7) Rates of special tasks.

• Check rates on the website, for a formal quote, send your request to soledad.quiroz@dpworld.com

8) Release of Clean loads.

• Check the Tracking module of the portal, http://portal.puertocentral.cl(35) 238 9021 | (35) 238 9022 or send mail to contacto.sanantonio@dpworld.com

9) Inspection schedule.

• Review information on the website.
• Emails with inspection times for first shifts are sent at 9:00 p.m. and for second shifts at 11:00 a.m.
• If there is a delay, call (35) 238 9021 | (35) 238 9022

10) Permission to enter the Terminal.

• Send requests to seguridad@dpworld.com for access and / or payment.

11) Send Curriculum Vitae

• Send CV to paula.reyes@dpworld.com

12) Snack hours and / or shifts.

Snack Hours

• 1st shift: 12:00 – 12:30
• 2nd shift: 19:30 – 20:00
• 3rd shift: 3:00 – 3:30

Shifts

• 1st shift: 08:00 – 15:30
• 2nd shift: 15:30 – 23:00
• 3rd shift: 23:00 – 06:30

13) Formal Claim:

Written claims will be received which must be channeled through the email contacto.sanantonio@dpworld.com or our website www.dpworldsanantonio.cl > Help Center > Contact Us. In both cases, that is, either by sending an email or by entering the contact area on the website, the information detailed below must be provided:

• NAME: Indicate Company Name and / or Full Name of the person making the claim.
• EMAIL: clearly indicate contact email
• MESSAGE SUBJECT: Complete the field with the word "FORMAL CLAIM" in capital letters.
• MESSAGE: You must include at least the following information: - The specific reasons for which the disagreement (s) is raised - contact phone number - BL or Container Number, invoice as a reference - date the disagreement occurred.