DP WORLD
LIRQUÉN
Handling Chile’s most diverse cargo mix with precision and expertise.
POWERING CHILE’S
WIND-ENERGY
AMBITION
OUR CORE OFFERINGS
Our core services are designed to keep cargo moving efficiently from vessel to destination.
Quayside Services
Quayside operations are built for speed and reliability, supporting containerised cargo, dry bulk, liquid bulk and break bulk operations with precision. With deep-water access, advanced quad or dual lift container handling capabilities, and specialised Ro-Ro facilities for both dedicated and multipurpose operations, we help reduce anchorage time and maintain schedule integrity. Versatile quayside infrastructure ensures seamless vessel-to-shore transitions across all cargo types and vessel categories.
FEATURED SERVICES
Drawing on DP World’s global network and local expertise, we combine freight management, at-destination handling and value-add logistics into one seamless solution, supported by digital visibility and reliable customer service.
LIRQUÉN SUPPLIERS
To work with DP World Lirquén, follow this process to ensure smooth order fulfilment and timely payment.
We send Purchase Orders exclusively from [email protected] or addresses ending in @dpworld.com. Once we receive and confirm the delivery, you'll be provided with an HES number. Use this number along with the Purchase Order number (Field 801) and receipt number (Field 802) when submitting your invoice. The electronic tax document (DTE) must be sent in XML format to [email protected]—invoices sent to other addresses will result in payment delays.
Documentation is reviewed through our e-portal, and approved invoices are paid according to the agreed terms and schedule.
For questions, contact [email protected], and review our Registration Manual for External Suppliers and Vendor Code of Conduct for complete details.
FREQUENTLY
ASKED
What are your port operating hours?
Office Hours: Monday to Saturday from 8:30 a.m. to 10:00 p.m.
(35) 238 9058
Check the entry status of your Export container in the following link:
http://aplicaciones.dpworldsanantonio.cl/pregate
How do I contact CIS?
Attention for scheduling
- Monday to Friday from 08:30 to 18:00 hrs.
Deposit opening hours
- Monday to Friday from 08:00 to 22:00 hrs.
- Saturdays from 08:30 to 15:00 hrs.
Contact information
Customer Service
What should I do if I have units with Financial Hold in cars and containers?
- Check in the Tracking module of the portal if the unit has a financial hold. http://portal.puertocentral.cl
- If you already pay, you must wait 90 min.
- If you have credit, call (35) 238 9058 to request to review the case and lift Hold.
- If you do not have credit and more than 90 minutes have passed, send the payment to [email protected], or call (35) 238 9058 for billing to release the Hold.
- If you do not have a document to pay, send an email to billing [email protected]
- If you do not have a document to pay and have requested it more than 90 minutes ago, call (35) 238 9058.
- If Hold was loaded incorrectly, send mail to [email protected].
What should I do if I have units with Documentary Hold in cars and containers?
- Check the Tracking module of the portal http://portal.puertocentral.cl if the unit has a documentary hold.
- If you have hold and have not sent documents, send documents to the import box [email protected].
- If you have hold and sent mail with documents more than 90 min ago, call (35) 238 9058.
What is the SAG/AFORO dispatch and inspection sequence?
How do I find the stacking schedule?
- Check if the stacking is published on the website: DP World San Antonio — Stacking
- If stacking is not posted, contact (35) 238 9058.
How can I find information on early or late authorisation?
- Check the portal https://portal.dpworldsanantonio.cl/
How do I register a transport company?
- Download: Disclaimers / Help Center
- Send disclaimer to [email protected] to be created in the system.
What are the rates for special services?
- Check rates on the website DP World San Antonio — Disclaimers (ES) . For a formal quote, send your request to [email protected].
Where can I find information on the release of clean holds?
- Check the Tracking module of the portal, https://portal.dpworldsanantonio.cl/, call (35) 238 9058 or send mail to [email protected].
What are the rates and procedures for handling requests for after-hours units?
Where can I find the inspection schedule?
- Review information on the website.
- Emails with inspection times for first shifts are sent at 9:00 p.m. and for second shifts at 11:00 a.m.
- If there is a delay, call (35) 238 9058.
How do I get permission to enter the terminal?
- Send requests to [email protected] for access and / or payment.
Where should I send my CV?
- Send CV to [email protected]
What are your shift and break hours?
Break Hours
- 1st shift: 12:00 – 12:30
- 2nd shift: 19:30 – 20:00
- 3rd shift: 03:00 – 03:30
Shifts
- 1st shift: 08:00 – 15:30
- 2nd shift: 15:30 – 23:00
- 3rd shift: 23:00 – 06:30
How do I make a formal claim?
Written claims will be received which must be channeled through the email [email protected] or our website www.dpworldsanantonio.cl > Help Center > Contact Us. In both cases, the information detailed below must be provided:
- NAME: Indicate Company Name and / or Full Name of the person making the claim.
- EMAIL: clearly indicate contact email.
- MESSAGE SUBJECT: Complete the field with the word "FORMAL CLAIM" in capital letters.
- MESSAGE: You must include at least the following information: the specific reasons for which the disagreement(s) is/are raised, contact phone number, BL or Container Number, invoice as a reference, and date the disagreement occurred.
OUR OTHER
LOCATIONS
DP World San Antonio
Central Port positions San Antonio as one of Chile's most advanced terminals, with capacity for approximately 14 million tonnes and 1,200,000 TEUs. Handling containers, bulk, breakbulk, vehicles, project cargo, and passenger vessels, the port delivers comprehensive solutions supported by state-of-the-art infrastructure and technology. Direct rail access enables efficient cargo movement across the Valparaíso Region and beyond.
TALK TO AN EXPERT
The team at DP World Chile are ready to give you tailored solutions that fit your business needs.