Doing Business With Us

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Doing Business With Us

SERVICEPARTNERS SECTOR
IPAK MSC  EUROPE 
INDUSMSC  US EAST COAST 
MEFL - 5 MSC  MIDDLE EAST 
JMEMSCEAST AFRICA 
EPICCMA CGM - COSCO & OOCL EUROPE 
AS-1CMA CGM & COSCOFAR EAST & CHINA 
MWGMSK EAST AFRICA 
MKEMSK EAST AFRICA & MEDITERRANEAN 
MECL (600)MSK US
JADEMSKFAR EAST
INDAMEXHLL - ONE -OOCL & CMA CGM US WEST COAST 
IN-2HLL & CMA CGMUS PORTS
TIPONE & X- PRESS FEEDERFAR EAST PORTS
KGSCOSCO & X-PRESS FEEDERGULF PORTS

DP World is continually striving to provide its customers with the best possible service and always endeavors to fulfil the customers’ needs and requirements. In an effort to further improve our services and cater to the needs of our customers in a timely and efficient manner, we have established a Dedicated Customer Service Department under the Marketing umbrella to handle all the queries and reporting needs of the shipping lines exclusively.

The dedicated team is working round the clock to facilitate our valued customers (shipping lines) 24/7 to ensure prompt feedback and timely reporting.

  • Handling shipping line queries.
  • Handling and monitoring EDI issues, belongs to VIR, IGM, DND.
  • Hold / Release containers as per shipping line instructions.
  • Monitoring and follow up of cross stuffing of containers as per shipping line requests.
  • Monitoring and follow up for container survey as per shipping line instructions.
  • Review of shipping line’s complains and follow up.
  • Coordination and follow up with shipping lines & vendors for reefers, seal issues, DG Stickers.

Contact details are as under:-

Land Line: +92 21 34739100 & 38711000 (Ext: 688 - 689 - 690)

Mobile: +92 301 2639969

E-Mail: QICT.SLFD@DPWorld.com

Our Tariff

NLCCT Tariff

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QICT Tariff

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Standard Terms and Conditions

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QICT IT Infrastructure

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Terms and Conditions for the Provision of Services

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