Date: 12/12/2021

The award affirms the entity’s exceptional business performance and customer-centric approach that drives growth for the UAE and the GCC

DP World UAE, the leading smart trade enabler won the 1st Cycle of the Mohammed Bin Rashid Al Maktoum Customer Excellence Award. Held under the patronage of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister, and Ruler of Dubai, the awards recognise leading organisations in the categories of business, innovation and customer excellence. Previously, DP World UAE bagged the Mohammed bin Rashid Al Maktoum Business Award and the Mohammed bin Rashid Al Maktoum Business Innovation Award.

The recent win testifies to DP World UAE’s commitment of providing customers with outstanding services via its extensive network, an integrated port management approach and leading-edge technologies. The award was received by Sultan Ahmed bin Sulayem, Chairman and CEO of DP World and Abdulla Bin Damithan, CEO & Managing Director, DP World UAE and Jafza at a ceremony held on December 9th 2021 at Expo 2020 Dubai.

Sultan Ahmed bin Sulayem stated: “Throughout its journey as a global provider of end-to-end logistics solutions, DP World has several achievements to its credit. Our vision revolves around ‘Smarter Trade. Better Future’ and is guided by the principles of our nation’s leaders. It is humbling to receive the customer excellence award as customer satisfaction is one of our strategic objectives. I would like to thank H.H. Sheikh Mohammed Bin Rashid Al Maktoum, who has always inspired us and the jury for recognising our efforts. DP World is determined to find solutions to solve the challenges of our customers and partners. The ultimate focus is to enable efficient movement of cargo globally by lowering costs, increasing speed and transparency, and mitigating the environmental impact.”  

Abdulla Bin Damithan said: “Since our inception, we at DP World UAE, have embraced business practices that align with the strategic objectives of Dubai and the UAE and the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum. The ‘customer first’ approach has always been the core of our operations. Hence, it is an honour to receive this prestigious award that encourages companies to optimise their customer-oriented practices. To ensure consistent progress in the UAE and the GCC, we work closely with customers and business partners to provide quality services, delivering long-term value. This, we believe, is the key to a sustainable and efficient supply chain. The Mohammed Bin Rashid Al Maktoum Business Award has further motivated us to work towards our goal of creating a competitive environment, while sustaining the world-class business culture in the UAE and the region. We are certain that our contribution will foster trade and enrich the robust and thriving GCC economies.”

As the premier maritime gateway, DP World UAE has been a key economic driver for Dubai and the UAE. The entity contributes 33.4 per cent to the emirate’s GDP and 10.7 per cent to the UAE’s GDP. Its flagships, the poly-functional Jebel Ali Port that connects to 150 global ports and Jebel Ali Free Zone (Jafza) that has a growing portfolio of over 8,700 companies have been trade catalysts for the UAE and the GCC. With access to 3.5 billion consumers, the entity offers stable and long-term cash flows, relatively high growth rates, high barriers to entry and a global network managed locally by its competent employees. Its broad spectrum of solutions and subsidiaries have helped it gain the confidence of local and international customers across the region and beyond.