GENERAL KPIS
INVENTORY KPI'S
| Inventory | Business Days |
| Pre-alert for Inventory drop off | 2 |
| Pre-receiving (starting from drop off pre-alerted time or arrival if later) | 0 |
| Pre-receiving Floor-loaded containers | 1 |
| Receiving by quantity | 2 |
| Receiving by quantity “on Hold" products | 2 |
| Receiving by quantity — returns products | 5 |
PRE-ALERT FOR INVENTORY DROP OFF, This is the minimum time required to create the Receiving Order (RO) on the Seller Portal before the inventory's planned arrival date at the warehouse.
PRE-RECEIVING (STARTING FROM DROP OFF PRE-ALTERTED TIME OR ARRIVAL IF LATER), same day if received within the cut-of time. After the cut-of time the day after.
Pre-receiving means unloading the cargo, basic check, confirming to the driver the pallets/boxes received, and moving to ‘Received at Dock' status in the Seller Portal. Same day if arrival on time and before the warehouse inbound cut-off time (exclusion for floor-loaded containers).
PRE-RECEIVING FLOOR-LOADED CONTAINERS, 1 day for floor-loaded containers to move to ‘Received at Dock’ status. This is because it takes more time to unload a Floor-loaded container.
ORDERS ON-HOLD KPI’S
If the received orders do not match the Receiving Order or have any other issues, our operations team will place them ON HOLD for you to correct. The SLAs below indicate the time you have to resolve the issue without incurring an ON-HOLD fee.
| ON HOLO TIME BEFORE CHARGE | Business Days |
| No Receiving Order (RO) | 1 |
| Over shipments (too much is sent compared to RO) | 2 |
| Barcode issue | 2 |
| Return to Sender | 2 |
| Other | 2 |
BARCODE ISSUE, this is only for inbound orders when the barcode is not working or not the correct one.
RETURNING TO SENDER, when the return label does not match with the return created on the Seller Portal.
CUSTOMER SHIPPING ORDER KPI'S
| Shipping B2C Orders | Business Days |
| Cut-off time for all processed orders | 12:00 |
| Processing before cut-off | 0 |
| Processing after cut-off | 1 |
BUSINESS SHIPPING ORDERS KPI'S
| Shipping B2B Orders | Business Days |
| Cut-off time for all processed orders | 12:00 |
| Processing before 12:00 | 3 |
| Processing after 12:00 | 4 |
| Extra days if orders do have missing information | 2 |
| Merchant problem resolution time — before restock | 5 |
PROCESSING CLAIMS TIMELINES
| Processing Claims | Business Days |
| Processing claims up to 500$ | up to 5 days |
| Over 5OO$ | up to 3 weeks |
OTHERS
| Others | Business Days |
| Disposal of Inventory | 10 |
| Inventory Depletions | 10 |
KITTING / DE-KITTING ORDERS & CASE BREAKDOWN REQUESTS will be determined on an ad-Doc basis, as per quotation.