DP WORLD
EGYPT
Egypt's fully integrated logistics ecosystem, connecting factory floor to customer door through Sokhna Port and the region's first combined container terminal, bonded warehousing, and domestic logistics park.
CONTACT
Find the local office contacts you need.
DP World Egypt
+971 48 08 08 00
Suez Governorate
8131003,
Egypt
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FAQs
When can I contact DP World's call centre?
DP World Egypt call centre is available to help and assist you 24 hours a day during the week.
What type of services does DP World call centre offer?
Our call centre is there to receive all your complaints, suggestions, and enquiries regarding all your dealings with DP World Egypt. It is the link between you and all departments. It helps you overcome any challenges, answer your enquires, and convey your suggestions.
What is the process to keep my containers in the inspection area for an extra day?
You are kindly requested to submit your request directly to our CFS team with the related customs written approval.
What is the process to re-inspect my containers in the inspection area?
Kindly submit a request through MTS so they can send us an email to act accordingly.
What should I do if I want to cancel the loading transaction while my truck is inside the port?
Kindly go to the pre-check window and they will assist you in cancelling the transaction.
What is the process to remove the excess weight from my containers?
First, kindly go to the Finance windows at customers service building to pay any due bills. Then, go to the CFS export windows and submit a copy of the invoice. Your containers will be sent to the export yard so you can open them and remove the excess weight.
There is a financial hold on my containers, what should I do to remove it?
Kindly go to the Finance windows at customers service building to check the issue and to remove the financial hold for you.
I can’t log in to my VAS account, what should I do?
If you forgot your password, kindly press “Forgot Password” button and we will send a new password to your registered email address.
If your password is expired, please press “Change Password” button and follow the instructions to set a new password.
Does DP World Egypt provide warehousing?
DP World operates its own warehousing facility in Sokhna.
This provides you with the opportunity to add significant value to your cargo while still in DP World Sokhna port by:
- Unpacking/Stripping containers
- Storing uncleared goods
- Repackaging cargo
- Consolidating and deconsolidating cargo
- Inspecting cargo
What is acceptable and unacceptable hazardous cargo?
Please check below Link:
(safety team shall add a link for the standard acceptable/unacceptable cargo)
Q: Does MTS (Nafeza) have any branches in Sokhna Port?
Yes, MTS has a branch in Sokhna port through which all services are available to submit documents.
Refund Policy
What are the conditions for a refund request?
The customer must have the original invoice to be able to submit any refund requests.
Please note that all complaints/Refund requests must be submitted to our customers service team within 3 business days from the invoice date, otherwise any refund requests will be ignored.
How to refund invoice amount?
Please contact our customers service team. Our customers service team will follow up with you within 20 business days on your refund request.
What are the next procedures to be followed after sending your claim?
Our customers service team will investigate your refund request. If your refund request is approved, we will initiate a refund as per below methods of payment.
How do I track my refund request?
Our customers service team will keep you updated regarding the status of your refund request.
If you lost the original invoice.
Unfortunately, The Company can’t accept to investigate any refund request without the original invoice.
How can I get back my refunded amount ?
The methods of payment of any refund request will either,
By deducting the refund amount from the next due invoice to the customer OR,
Through a bank transfer to the customer’s bank account.
If you have any question in relation to our refund process, please contact us through:
- Hotline: 16646
- Email: ([email protected])