Data of the Person submitting the claim:
Identification of the contracted asset:
Detail of the Claim and Consumer Order:
CLAIM: Disagreement related to products or services.
COMPLAINT: Disagreement not related to products or services; or, discomfort or dissatisfaction with the attention to the public.
*The formulation of the claim does not prevent resorting to other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI.
**The provider must respond to the claim within a period of no more than thirty (30) calendar days, being able to extend the period of thirty (30) more days, prior communication to the consumer.