Help Desk

Helpdesk is designed to facilitate both the internal and external customers and other delegate authorities by offering them one window services. Being a Communication Gateway, Helpdesk is round the clock available in facilitating the Trade.

Help desk is addressing below mentioned issues:

• WeBOC/Non WeBOC issues / queries
• Monitoring WeBOC EDI messages flow and FTP/EDI related troubleshooting issues
• Receiving and updating SSR services requests of customers
• Export GD releasing of One
• Re-Export containers processing and monitoring
• Managing and monitoring Cross-stuffing and stuffing process
• Extending support and providing one window solution to walk-in customers
• Efficient and timely response to customers emails and telephonic queries
• Customer complaint receiving, resolution and feedback
• Providing support and facilitation to relevant legislative authorities
• Ensure to update One Customs examination requests
• Customer complaint receiving, resolution and feedback
• Providing support to relevant legislative authority as required

Help Desk Contact Details:

[email protected]

Direct #: +92-21-111-786-888 (Ext : 659 & 634)

Mobile #: +92-301-8286495