Frequently Asked Questions

Office Hours: Monday to Saturday from 8:30 a.m. to 10:00 p.m.

(35) 238 9058

Check the entry status of your Export container in the following link:

http://aplicaciones.dpworldsanantonio.cl/pregate

1) CIS Contact

Attention for scheduling

• Monday to Friday from 08:30 to 18:00 hrs.

Deposit opening hours

• Monday to Friday from 08:00 to 22:00 hrs.
• Saturdays from 08:30 to 15:00 hrs.

Contact information

• +56 9 9696 2545
• [email protected]

Customer Service

• [email protected] — +56 9 4216 5067
• [email protected] — +56 9 4023 0047

2) Units with Financial Hold in cars and containers.

• Check in the Tracking module of the portal if the unit has a financial hold. http://portal.puertocentral.cl
• If you already pay, you must wait 90 min.
• If you have credit, call (35) 238 9058 to request to review the case and lift Hold.
• If you do not have credit and more than 90 minutes have passed, send the payment to [email protected], or call (35) 238 9058 for billing to release the Hold.
• If you do not have a document to pay, send an email to billing [email protected]
• If you do not have a document to pay and have requested it more than 90 minutes ago, call (35) 238 9058.
• If Hold was loaded incorrectly, send mail to [email protected].

3) Units with documentary Hold in cars and containers.

• Check the Tracking module of the portal http://portal.puertocentral.cl if the unit has a documentary hold.
• If you have hold and have not sent documents, send documents to the import box [email protected].
• If you have hold and sent mail with documents more than 90 min ago, call (35) 238 9058.

4) SAG / AFORO dispatch and inspection sequence.

• Review the sequence and inspection schedule on the website: DP World San Antonio — Inspection schedule

5) Stacking schedule.

• Check if the stacking is published on the website: DP World San Antonio — Stacking
• If stacking is not posted, contact (35) 238 9058.

6) Late / early authorization

• Check the portal https://portal.dpworldsanantonio.cl/

7) Enrollment of transport company

• Download: Disclaimers / Help Center
• Send disclaimer to [email protected] to be created in the system.

8) Rates of special tasks.

• Check rates on the website DP World San Antonio — Disclaimers (ES) . For a formal quote, send your request to [email protected].

9) Release of Clean loads.

• Check the Tracking module of the portal, https://portal.dpworldsanantonio.cl/, call (35) 238 9058 or send mail to [email protected].

10) Handling Request for after hours units

• Rate and Procedure

11) Inspection schedule.

• Review information on the website.
• Emails with inspection times for first shifts are sent at 9:00 p.m. and for second shifts at 11:00 a.m.
• If there is a delay, call (35) 238 9058.

12) Permission to enter the Terminal.

• Send requests to [email protected] for access and / or payment.

13) Send Curriculum Vitae

• Send CV to [email protected]

14) Snack hours and / or shifts.

Snack Hours

• 1st shift: 12:00 – 12:30
• 2nd shift: 19:30 – 20:00
• 3rd shift: 03:00 – 03:30

Shifts

• 1st shift: 08:00 – 15:30
• 2nd shift: 15:30 – 23:00
• 3rd shift: 23:00 – 06:30

15) Formal Claim:

Written claims will be received which must be channeled through the email [email protected] or our website www.dpworldsanantonio.cl > Help Center > Contact Us. In both cases, the information detailed below must be provided:

• NAME: Indicate Company Name and / or Full Name of the person making the claim.
• EMAIL: clearly indicate contact email.
• MESSAGE SUBJECT: Complete the field with the word "FORMAL CLAIM" in capital letters.
• MESSAGE: You must include at least the following information: the specific reasons for which the disagreement(s) is/are raised, contact phone number, BL or Container Number, invoice as a reference, and date the disagreement occurred.