FAQ

A: Import Containers

DP World start counting storage from the date and time container is discharged from vessel and placed in the DP World container yard. As per Angolan legislation all import containers benefit from a free storage period of 5 days. After the free storage period ends, storage charges will be applicable on all days including weekends and public holidays.

Export Containers

DP World will start counting storage from the date and time container is delivered and gated in. As per Angolan legislation all import containers benefit from a free storage period of 5-10 days, After the free storage period ends, storage charges will be applicable on all days including weekends and public holidays.

A: Visit http://flow.cargoes.com/ for our container tracking solution CARGOES Flow. After registering you will be able to track all containers on-route as well as confirm Empty return.

A: DP World does not lease or sell containers.

A: Import FULL:

1. In order to request terminal invoice customer must send e-mail to following address dpworldluanda.proforma@dpworld.com, with the following attachments:

a. Bill of Lading

b. Nota de Desalfandegamento

c. Ss

2. After obtaining request terminal billing team will review documentation before generating proforma invoice and sending same back to customer via e-mail.

3. Customer will receive proforma via e-mail and proceed to liquidate the outstanding invoice to proceed with the clearing process.

4. After settling the payment customer shall send e-mail to following address: dpworldluanda.factura@dpworld.com attaching following documentation:

a. Bill of Lading

b. Delivery Order (Valid date)

c. Proforma invoice

d. Proof of Payment DP World Luanda

e. Receipt Port of Luanda Payment (EP14)

5. DP World Luanda will verify attached documentation, if everything is correct the finance department will proceed in issuing the final invoice. Final invoice shall be presented by Customer representative when approaching the DP World Pre-gate to receive the pick-up document that permits customer trucks to Gate into Terminal.

A: 1. The first procedure customer need:

a. Exporters need to request empty containers by shipping line.

b. and the shipping line issues an authorization to pick up container

c. Exporter will get an authorization from AGT.

d. Exporter must present AGT authorization to pick up empty container,

The following information must be included in the booking line:

• Exporter name, container name, type of container, vessel name, date of boarding

2. To proceed with exportation, the following documentation must be present at DP World.

a. The booking issued by shipping line

b. Departure authorization issued by AGT

3. The exporter must follow the next steps before proceeding with the return of full container in port:

a. AGT: payment for licensing the export note

b. Port of Luanda: payment of Ep13

c. DP World: payment of E17+ balance

4. Container to be loaded at the DP World terminal must enter the port facility between 5 -10 days before the ship´s schedule berthing date

3. To request terminal invoice customer must send e-mail to following address dpworldluanda.proforma@dpworld.com, with the following attachments:

a. Customs note AGT

b. BL

c. Billing team thy will checks that the BL and the customs clearance note are correct and matching; than they will enter container data into Zodiac for crosschecking

d. If everything is correct, the proforma invoice is issued and sent to the customer to the same email was requested.

e. Customer will receive the proforma invoice and execute the payment.

5. After settling the payment customer shall send e-mail to following address: dpworldluanda.factura@dpworld.com attaching following documentation:

a. Proof of payment.

b. Proforma Invoice.

c. Customs Clearance Note AGT.

d. Shipping Line Delivery Note.

e. Billing team would verify if all documentation submitted by customer are completed.

f. After crosscheck is completed billing team inserts details from proof of payment. and proceed in issuing final invoice.

6. Billing team shares final invoice with Exporter; E-mail is sent to the same e-mail from which documentation was submitted.

7. After receiving final invoice Exporter proceeds to Terminal to initiate Exportation process; Process includes container VGM weighing and allocation on yard.

8. Note: Voluntary visit to the terminal that trucks access to DP World Luanda terminal, the use of infrastructure and services at the DP world Luanda terminal or any voluntary visit by trucks that need to cede the port jurisdiction area will be charged a fee of 150$ per truck

This fee is only applicable to trucks that:

i. Transport containers or merchandise whose destination will take place in a place other than the DP world Luanda terminal.

ii. transport containers or merchandise that will use our weighing scale to issue the VGM, whose shipment will take place at another terminal than the world terminal.

A: All complaint request can be sent by commercial department using email of Commercial.luanda@dpworldluanda.com, or delivers it in person.

The following documentation must be included in file:

1. A formal letter outlining the claim and signed by the customer.

2. Proforma or final invoice of terminal.

3. proof of payment

4. Bill of loading and customer clearance note.

A: Our customers service team will investigate your refund request. If your refund request is approved, the methods of payment of any refund request will either, By deducting the refund amount from the next due invoice to the customer or through a bank transfer to the customer´s bank account. If you have any question in relation to our refund process, please contact us through Commercial.luanda@dpworldluanda.com

A: DP World makes available all information regarding fees and tariffs practiced, please visit our website www.dpworldluanda.com and Click here to Download . You can always feel free to contact commercial department for more information. Commercial.luanda@dpworldluanda.com

A: All terminals in the Port of Luanda are under customs bond, on that basis all containers currently stored in the terminal are still under the control of Angola Customs Authorities. In the case that Angolan Customs Authorities request containers to be inspected it’s the obligation of the terminal to transfer the said container to customs inspection area or apply any hold as may be the request from Angola Customs Authorities.

Terminal will apply an additional handling charge on all containers shifted from the yard to the customs inspection area, same charge shall be settled by cargo owner before taking delivery of containers.

A: Consignee should transfer the amount to DP World bank account according to invoice received. The billing team will confirm the payment in system and container will be released accordingly.

Please note DP World does not accept cash payments.

You can find the details about for payment through www.dpworldluanda.com and click to the link below you will find all information about payment.

The following procedure to follow:

a. The. Visitors, customers, and service providers must request access via the email dpworldluanda.acesso@dpworld.com and copy the following addresses:

joao.baptista@dpworld.com

horacio.chitundo@dpworld.com

horacio.chitundo@dpworld.com

b. The. Fill in the form sent to you

The operations team is manned in the area and assistance can be provided as normal.

a. Activity to be developed

b. Ship/container/goods involved in the activity

c. Number of people (Attach personal document and company passes)

d. Vehicle registration, brand, and insurance

a. All Terminal users must strictly respect the Security policy.

b. Visitors entering restricted areas (operational areas) must first undergo a Safety & Security induction.

c. Vehicles/drivers accessing the operational area must be trained in the Terminal's traffic plan.

d. Mandatory use of PPE (Reflective Vest, Safety Boot and Helmet) and. Pedestrian circulation is prohibited in operation area.