Commercials
A: Operations
24 hours Monday – Sunday on the following shifts:
- Day shift: 7:00- 18:00
- Night shift 18:00-6:00.
- Administration Monday to Friday: 8:00-17:00
Saturday – Sunday: Closed
Billing & Customer Service Monday to Friday: 8:00-17:00 Saturday: 8:00-12:00 Sunday: Closed- Import Containers
DP World start counting storage from the date and time container is discharged from vessel and placed in the DP World container yard. As per Angolan legislation all import containers benefit from a free storage period of 5 days. After the free storage period ends, storage charges will be applicable on all days including weekends and public holidays.
- Export Containers
DP World will start counting storage from the date container is delivered and gate in. Export containers benefit from a free storage period of 15 days at the terminal
Visit http://flow.cargoes.com/ for our container tracking solution CARGOES Flow. After registering you will be able to track all containers on-route as well as confirm Empty return. If you need a demonstration, please contact commercial.luanda@dpworld.com or call customer service 923165270.
Import FULL:
1. In order to request proforma invoice customer must send e-mail to following address dpworldluanda.proforma@dpworld.com, with the following attachments:
a. Bill of Lading
b. Customs Clearance Note
c. Ss
2. After obtaining request terminal billing team will review documentation before generating proforma invoice and sending same back to customer via e-mail.
3. Customer will receive proforma via e-mail and proceed to liquidate the outstanding invoice to proceed with the clearing process.
4. After settling the payment customer shall send e-mail to following address:dpworldluanda.factura@dpworld.com attaching following documentation:
a. Bill of Lading
b. Delivery Order (Valid date)
c. Proforma invoice
d. Proof of Payment DP World Luanda
e. Receipt Port of Luanda Payment (EP14)
5. DP World Luanda will verify attached documentation, if everything is correct the finance department will proceed in issuing the final invoice.
A: 1. The first procedure customer need:
a. Exporters need to request empty containers by shipping line.
b. and the shipping line issues an authorization to pick up container
c. Exporter will get an authorization from AGT.
d. Exporter must present AGT authorization to pick up empty container, The following information must be included in the booking line:
• Exporter name, container name, type of container, vessel name, date of boarding
2. To proceed with exportation, the following documentation must be present at DP World. a. The booking issued by shipping line b. Departure authorization issued by AGT
3. The exporter must follow the next steps before proceeding with the return of full container in port: a. AGT: payment for licensing the export note b. Port of Luanda: payment of Ep13 c. DP World: payment of E17+ balance
4. Container to be loaded at the DP World terminal must enter the port facility between 5 -10 days before the ship´s schedule berthing date
5. To request terminal invoice customer must send e-mail to following address dpworldluanda.proforma@dpworld.com, with the following attachments:
a. Customs note AGT
b. BL
c. Billing team thy will checks that the BL and the customs clearance note are correct and matching; than they will enter container data into Zodiac for crosschecking
d. If everything is correct, the proforma invoice is issued and sent to the customer to the same email was requested.
e. Customer will receive the proforma invoice and execute the payment.
6. After settling the payment customer shall send e-mail to following address: dpworldluanda.factura@dpworld.com attaching following documentation:
a. Proof of payment.
b. Proforma Invoice.
c. Customs Clearance Note AGT.
d. Shipping Line Delivery Note. e. Billing team would verify if all documentation submitted by customer are completed.
f. After crosscheck is completed billing team inserts details from proof of payment. and proceed in issuing final invoice.
7. Billing team shares final invoice with Exporter; E-mail is sent to the same e-mail from which documentation was submitted.
8. After receiving final invoice Exporter proceeds to Terminal to initiate Exportation process; Process includes container VGM weighing and allocation on yard.
9. Note: Voluntary visit to the terminal that trucks access to DP World Luanda terminal, the use of infrastructure and services at the DP world Luanda terminal or any voluntary visit by trucks that need to cede the port jurisdiction area will be charged a fee of 150$ per truck This fee is only applicable to trucks that: i. Transport containers or merchandise whose destination will take place in a place other than the DP world Luanda terminal. ii. transport containers or merchandise that will use our weighing scale to issue the VGM, whose shipment will take place at another terminal than the world terminal.
Complaints can be sent to the commercial department via email at dpwluanda.commercial@dpworld.com,or delivered in person. To request a refund, the following documentation is attached to the process:
- Formal letter describing a query signed by the client;
- Proforma Invoice/Final Invoice;
- Payment receipt;
- Commercial license;
- Banking Coordinates in a document received from your bank with the corresponding specification stamp (from the bank);
- Copy of NIF (tax identification number).
A: Our customers service team will investigate your refund request. If your refund request is approved, the methods of payment of is through a bank transfer to the customer´s bank account.. If you have any question in relation to our refund process, please contact us through Commercial.luanda@dpworldluanda.com
Finance (Billing)
Você pode encontrar os detalhes de pagamento clicando no link abaixo você encontrará todas as informações sobre pagamento.
Dados da conta bancáriaTo clarify any questions about your DPW Luanda invoice, send an email to Commercial.Luanda@dpworld.com or call customer service 923165270
1. to get invoices from DP World customer must send email to the following email address dpworldluanda.proforma@dpworld.com , with the following attachments:
a. Bill of Lading,
b. Customs Clearance Note,
c. After obtaining request terminal billing team will review documentation before generating proforma invoice and sending same back to customer via e-mail.
d. Customer will receive proforma via e-mail and proceed to liquidate the outstanding invoice to proceed with the clearing process.
e. Proforma invoice must be submitted from 8:00 a.m. to 15:30 p.m. from Monday to Friday. From Saturday must submitted between 8:00 a.m. to 11.00a.m f. The request sent after the above hours will be answered the next day except on Sunday and Holiday.
2. After settling the payment customer shall send e-mail to following address: dpworldluanda.factura@dpworld.com attaching following documentation:
a. Bill of Lading
b. Delivery Order (Valid date)
c. Proforma invoice
d. Proof of Payment DP World Luanda
e. Receipt Port of Luanda Payment (EP14) f. Forwarder´s declaration
3. The billing team will share the final invoice with the customer to the email from which the documentation was submitted.
Security Department
The following procedure to follow:
a) Visitors, customers and service providers must request access via email at dpworldluanda.acesso@dpworld.com and copy the following addresses: joao.tandela@dpworld.com anacleto.romano@dpworld.com
b) Fill out the form sent to you