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Frequently Asked Questions
Office Hours: Monday to Saturday from 8:30 a.m. to 10:00 p.m.
(35) 238 9021 | (35) 238 9022 | (35) 238 9041
Check the entry status of your Export container in the following link:
1) Units with Financial Hold in cars and containers.
- Check in the Tracking module of the portal if the unit has a financial hold. http://portal.puertocentral.cl
- If you already pay, you must wait 90 min.
- If you have credit, call (35) 238 9021 | (35) 238 9022 to request to review the case and lift Hold.
- If you do not have credit and more than 90 minutes have passed, send the payment to the contact box email@example.com, Call (35) 238 9021 | (35) 238 9022 for billing to release the Hold.
- If you do not have a document to pay, send an email to billing firstname.lastname@example.org
- If you do not have a document to pay and have requested it more than 90 minutes ago, call (35) 238 9021 | (35) 238 9022
- If Hold was loaded incorrectly, send mail to email@example.com
2) Units with documentary Hold in cars and containers.
- Check the Tracking module of the portal http://portal.puertocentral.cl if the unit has a documentary hold.
- If you have hold and have not sent documents, send documents to the import box firstname.lastname@example.org
- If you have hold and sent mail with documents more than 90 min ago. (35) 238 9021 | (35) 238 9022
3) SAG / AFORO dispatch and inspection sequence.
- Review the sequence and inspection schedule on the website https://www.dpworldsanantonio.cl/herramdamientos/programacion-faenas-contenedores/
4) Stacking schedule.
- Check if the stacking is published on the website: https://www.dpworldsanantonio.cl/herramdamientos/programacion-faenas-contenedores/
- If stacking is not posted, contact (35) 238 9021 | (35) 238 9022
5) Late / early authorization
- Check the portal
6) Enrollment of transport company
- Download: Disclaimer Transportistas
- Send disclaimer to email@example.com to be created in the system.
7) Rates of special tasks.
- Check rates on the website, for a formal quote, send your request to firstname.lastname@example.org
8) Release of Clean loads.
- Check the Tracking module of the portal, http://portal.puertocentral.cl(35) 238 9021 | (35) 238 9022 or send mail to email@example.com
9) Inspection schedule.
- Review information on the website.
- Emails with inspection times for first shifts are sent at 9:00 p.m. and for second shifts at 11:00 a.m.
- If there is a delay, call (35) 238 9021 | (35) 238 9022
10) Permission to enter the Terminal.
- Send requests to firstname.lastname@example.org for access and / or payment.
11) Send Curriculum Vitae
- Send CV to email@example.com
12) Snack hours and / or shifts.
- 1st shift: 12:00 – 12:30
- 2nd shift: 19:30 – 20:00
- 3rd shift: 3:00 – 3:30
- 1st shift: 08:00 – 15:30
- 2nd shift: 15:30 – 23:00
- 3rd shift: 23:00 – 06:30
13) Formal Claim:
Written claims will be received which must be channeled through the email firstname.lastname@example.org or our website www.dpworldsanantonio.cl > Help Center > Contact Us. In both cases, that is, either by sending an email or by entering the contact area on the website, the information detailed below must be provided:
- NAME: Indicate Company Name and / or Full Name of the person making the claim.
- EMAIL: clearly indicate contact email
- MESSAGE SUBJECT: Complete the field with the word "FORMAL CLAIM" in capital letters.
- MESSAGE: You must include at least the following information: - The specific reasons for which the disagreement (s) is raised - contact phone number - BL or Container Number, invoice as a reference - date the disagreement occurred.