Frequently Asked Questions

Frequently Asked Questions

Office Hours: Monday to Saturday from 8:30 a.m. to 10:00 p.m.

(35) 238 9058

Check the entry status of your Export container in the following link:



1) CIS Contact

Attention for scheduling
  • Monday to Friday from 08:30 to 18:00 hrs.
Deposit opening hours
  • Monday to Friday from 08:00 to 22:00 hrs.
  • Saturdays from 08:30 to 15:00 hrs.
Contact information


2) Units with Financial Hold in cars and containers.

  • Check in the Tracking module of the portal if the unit has a financial hold.
  • If you already pay, you must wait 90 min.
  • If you have credit, call (35) 238 9058 to request to review the case and lift Hold.
  • If you do not have credit and more than 90 minutes have passed, send the payment to the contact box [email protected], Call (35) 238 9058 for billing to release the Hold.
  • If you do not have a document to pay, send an email to billing [email protected]
  • If you do not have a document to pay and have requested it more than 90 minutes ago, call (35) 238 9058
  • If Hold was loaded incorrectly, send mail to [email protected]


3) Units with documentary Hold in cars and containers.

  • Check the Tracking module of the portal if the unit has a documentary hold.
  • If you have hold and have not sent documents, send documents to the import box [email protected]
  • If you have hold and sent mail with documents more than 90 min ago. (35) 238 9058



4) SAG / AFORO dispatch and inspection sequence.

  • Review the sequence and inspection schedule on the website



5) Stacking schedule.

  • Check if the stacking is published on the website:
  • If stacking is not posted, contact (35) 238 9058



6) Late / early authorization

  • Check the portal



7) Enrollment of transport company

  • Download:
  • Send disclaimer  to [email protected]  to be created in the system.



8) Rates of special tasks.



9) Release of Clean loads.

  • Check the Tracking module of the portal, (35) 238 9058 or send mail to [email protected]



10) Inspection schedule.

  • Review information on the website.
  • Emails with inspection times for first shifts are sent at 9:00 p.m. and for second shifts at 11:00 a.m.
  • If there is a delay, call (35) 238 9058



11) Permission to enter the Terminal.



12) Send Curriculum Vitae



13) Snack hours and / or shifts.

Snack Hours
  • 1st shift: 12:00 – 12:30
  • 2nd shift: 19:30 – 20:00
  • 3rd shift: 3:00 – 3:30
  • 1st shift: 08:00 – 15:30
  • 2nd shift: 15:30 – 23:00
  • 3rd shift: 23:00 – 06:30



14) Formal Claim:


Written claims will be received which must be channeled through the email [email protected] or our website > Help Center > Contact Us. In both cases, that is, either by sending an email or by entering the contact area on the website, the information detailed below must be provided:

  • NAME: Indicate Company Name and / or Full Name of the person making the claim.
  • EMAIL: clearly indicate contact email
  • MESSAGE SUBJECT: Complete the field with the word "FORMAL CLAIM" in capital letters.
  • MESSAGE: You must include at least the following information: - The specific reasons for which the disagreement (s) is raised - contact phone number - BL or Container Number, invoice as a reference - date the disagreement occurred.