End-to-End Isn’t a Tagline. It’s a Freight Forwarder’s Job.
by Terry Donohoe, Senior Vice President, Freight Forwarding, DP World Americas

"If you don’t own the handoffs, you don’t control the experience."
Terry Donohoe
Senior Vice President, Freight Forwarding, DP World Americas
Why “End-to-End” Has Lost Its Meaning
You’ve heard it before — “We offer end-to-end solutions.”
Owning a warehouse here, a truck fleet there, outsourcing the rest — that’s not end-to-end. That’s fragmentation dressed up as integration.
What True End-to-End Means in Freight Forwarding
If you don’t own the handoffs, you don’t control the experience.
At DP World, we define true end-to-end as:
- Operating or controlling inland transport.
- Managing the international transportation.
- Providing warehousing that flexes with demand.
- Handling customs and compliance in-house.
- Offering customers a single source of visibility and accountability.
No runarounds. No excuses. No hiding behind third parties.
How DP World Builds It Differently
At DP World, freight forwarding is integrated by design:
- Freight forwarding offices from Toronto to São Paulo to Mexico City.
- Multi-customer logistics centers in Cajamar (São Paulo), Guadalajara, and Montreal.
- Inland capabilities and cross-dock infrastructure to reduce dwell time.
- Customs and brokerage expertise rooted in real-world regulatory practice.
This isn’t built for a slide deck. It’s built for the shipper.
Why This Matters Now
In today’s volatile market, fragmented logistics creates three major risks:
- Lost visibility – when freight is passed between providers.
- Lost control – when issues are managed at arm’s length.
- Lost confidence – when delays mean excuses instead of solutions.
Customers don’t just want freight delivered. They want it accounted for, de-risked, and ready before it clears customs.
DP World’s Operating Requirement
We don’t use “end-to-end” as a tagline. We use it as an operating requirement.
Because when freight crosses trade lanes, borders, and modes, the stakes are too high for half measures.
If a logistics provider needs three calls and two platforms to answer
Shippers deserve better. And at DP World, we’re building exactly that.