Covid-19 Customer Communication

Covid-19 Customer Communication

Date: 18/03/2020

At DP World, the safety and well-being of our employees and our customers is always our priority, and we recognise the important role we play in providing our customers with network connectivity and supply chain solutions to enable global trade during this critical time. We are actively monitoring the COVID-19/Coronavirus situation and taking steps to ensure the continued safety of our community. We wanted to share with you some of the steps we are taking.

Aligning with public health authorities

We have a team dedicated to our response to this pandemic and have Business Continuity Plans in place to ensure the continuation of services. We are closely monitoring updates from relevant public health authorities and the World Health Organisation regarding COVID-19. We will continue to seek guidance from these bodies, including public health officials and government agencies on an ongoing basis.

Protecting our employees and customers

In order to protect our employees and those with whom they come in contact, we are following all governmental guidelines in the countries in which we operate, in particular, all business travel has been cancelled, we are postponing all events, all meetings are held virtually where possible, we are providing remote-work solutions for those of our staff who can work at home and we continue to reinforce safe behaviour in every environment – from customer our terminals and businesses to our offices, where we have implemented additional steps in line with local guidelines. We are sourcing as many protective supplies as possible and we have protocols in place that activate closures, disinfection and appropriate quarantine procedures based on recommendations by government and health agencies.

Assisting our employees

We are in continuous communication with our employees reminding them about the importance of good hygiene, providing them with health education and support whenever needed. Employees who feel ill have been told to not report to work and we have specific quarantine and communication procedures in place should an employee be diagnosed with COVID-19 or is asked to self-isolate by a public health authority.

Our commitment to our customers and our communities

The role our network plays in keeping global trade moving is incredibly important in times like these. Our investments in technology and other key operations give us flexibility to meet customer demands including having proper contingency plans in place to ensure service continuity for our customers.

What we ask of you

We are taking every precaution to ensure the safety and health of our community, but we need your help. If your vessel crew are experiencing flu-like symptoms and have a scheduled appointment, please let our team – HSSE Manager Florin Dascalu/ [email protected] - know so that we can discuss options with you to ensure our collective well-being when vessels call at our terminals.

As always, thank you for being a customer and for your continued trust as we manage through this time together.


About DP World

We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

We deliver these services through an interconnected global network of 127 business units in 51 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 56,000 employees from 134 countries are committed to delivering unrivalled value to our customers and partners. We do this by focussing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.

We think ahead, anticipate change and deploy industry-leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.