Privacy Policy
1 Introduction and Scope
DP World Limited, a company registered in United Arab Emirates, (the "Company" or "we" or "us") is committed to protecting and respecting personal information that it handles in connection with the services it provides to its users.
This privacy policy (“Privacy Policy”) describes how we use your personal information when you use our website www.dpworld.com ("Our Website") or any apps we provide, when you correspond or otherwise engage with us or when we provide products or services to you. It also explains the rights you have in this respect.
You can read, print and save this whole policy. We use sub-headings to help you find specific information that you may be looking for more easily.
2 Data Controller
Our Website is operated under the legal jurisdiction of United Arab Emirates. The Company is the data controller of any personal data provided via Our Website.
3 Further Information
For any further information regarding this Privacy Policy, advice or guidance, please email [email protected].
4 Information We Collect From Or About You, Why We Use It And Where We Get It From
We collect and process different types of personal information, which we set out in the table below together with the lawful basis for our use of your information and the source of such information:
| Information we use | Purpose / activity | Lawful basis / condition | Source of information |
|---|---|---|---|
Personal identifiers/details: Name, address, employer, job title, contact details, appointments, nationality, languages and qualifications and experience. | Register for our services. Fulfil any requests you make (e.g. submitting a query on Our Website, subscribing to a communications service, fulfilling requests for information, entering into a competition, promotion, survey etc.). Allow you to participate in any interactive features of our service, when you choose to do so. | Performance of a contract with you. Necessary for our legitimate interests in identifying our customers and suppliers. Necessary to comply with a legal obligation. | Our registration, enquiry or contact forms, our direct interactions with you, or our email correspondence with you. Third parties including search information providers [such as Worldbox based in Switzerland] operators of professional networks and employment oriented social network services and job boards. |
Legal proceedings data Details of legal proceedings, details of criminal convictions and descriptions of health and safety-related incidents. | In order to ensure that our supply arrangements are put in place in a manner that complies with the law. | Necessary to comply with a legal obligation.Necessary for our legitimate interests in protecting our business from fraud, compliance and legal risks. | The organisation you work for. Our registration, enquiry or contact forms.Public registers and records. Third party providers of databases containing relevant information (such as Refinitiv). |
Marketing data Preferences regarding communications methods and areas of interest relating to:
| Promote and market DP World Group company products and services. | Consent. Necessary for our legitimate interests in developing and growing our businesses. | Our registration, enquiry or contact forms, our direct interactions with you, or our email correspondence with you. |
| Feedback and opinions | Allow us to answer queries and complaints you may have.Help us evaluate the quality and consistency of our services. | Legitimate business interest (administration and management of our business and the improvement of our services). | Our enquiry or contact forms, and our correspondence with you. |
Website and communication usage data Your IP address, details of visits to Our Website, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, the full Uniform Resource Locators (URL), clickstream to, through and from Our Website and the date and time of the clickstream, products or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number. | Enable us to:
| Legitimate business interest (administration and management of our business and the improvement of our services). | As you interact with Our Website, we will automatically collect website and communication usage data about your equipment, browsing actions and patterns. We collect this personal data through the operation of your browser on your device, by using cookies and other similar technologies. Please see our cookie policy Third party analytics providers such as Google Analytics and Hotjar. |
Email interaction The number of times you open each email we have sent you, whether they have been delivered to you, and which sections you clicked on. Information contained within our correspondence with you. | Fulfil any requests you make (e.g. submitting a query on Our Website, subscribing to a communications service, fulfilling requests for information, entering into a competition, promotion, survey etc.). Measure the effectiveness of our email correspondence with you, including marketing campaigns. Plan marketing campaigns. Segment our database. | Contractual necessity. Legitimate business interest (administration and management of our business and the improvement of our services). | Our correspondence with you. |
Payment data For customers and suppliers, your bank account number, IBAN, BIC and, where applicable, your tax reference, sales tax or VAT number, as well as your purchase/sales history (as applicable) | Perform the agreements we have with you or your employer and to manage our relationship in this respect. Monitor our activities (measuring and compiling statistics on sales, purchases, payments, number of customers). Improve the quality of our products and services. Safeguard our economic interests. | Legitimate business interests. Necessary to the performance of the contract. | Our registration forms, order forms or correspondence with you. |
You are not under a legal obligation to provide us with any of your personal information but please note that if you elect not to provide us with your personal information we may be unable to provide our products or services to you.
Our Website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse Our Website and also allows us to improve it. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy | DP World.
5 Related Websites
We operate several other websites which can be accessed via Our Website, each of which informs you how personal information is handled through that particular website.
It is important that you read this Privacy Policy together with any other privacy notice (including the Acceptable Use Policy) or fair processing notice we provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.
Our Website includes links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave Our Website, we encourage you to read the privacy notice of every website you visit.
6 Disclosing, Sharing and Transferring Personal Information
We use third party service providers in connection with providing our services to you. We have contracts in place with all third party service providers we use that strictly govern how they use the personal information we disclose to them.
Where we transfer your personal information to third parties outside of the UK or European Economic Area (“EEA”) we shall do so only where there are adequate provisions to ensure your privacy. Where the jurisdiction is not considered adequate by the relevant authorities, we put in place alternative contractual measures including the standard contractual clauses approved under the relevant laws (such as those approved by the European Commission under Art 46 of the EU’s GDPR or the UK Information Commissioner pursuant to the equivalent provisions of UK GDPR).
The table below indicates categories of organisations to whom we may disclose information about you, the reason we disclose this information, what information is shared with them, and where these organisations are located.
| Categories of Organisation | Purpose / activity | Lawful basis | information shared | Location |
|---|---|---|---|---|
| Marketing agencies, database hosting companies, data cleansing companies | To provide marketing services and fulfil our CRM and email program. | Consent* | Personal Identifiers, Marketing data, email interaction, website and communication usage data | European Economic Area |
| Email mailing houses | To fulfil our CRM and email program | Consent | Personal Identifiers, Marketing data, email interaction, website and communication usage data | European Economic Area |
| Microsoft Azure | Information management | Legitimate Interest (administration and management of our business) | All data types listed in the ‘Information We Collect From or About You’ section above. | United Arab Emirates |
| Analytics and search engine providers | To assist us in the improvement and optimisation of Our Website | Legitimate Interest (administration and management of our business) | Personal Identifiers, Website and Communication Usage Data | Any applicable jurisdiction |
| Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others | For the purposes of the third parties commercial interests and/or to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience | Consent | Marketing data | Any applicable jurisdiction |
| Credit reference agencies | To assess your credit score where this is a condition of us entering into a contract with you. | Legitimate Interest | Personal identifiers, Payment data | Any applicable jurisdiction |
| Public authorities, regulators or government bodies | Administration of justice, regulatory and compliance | Compliance with our legal obligation Our legitimate interests in ensuring that we maintain good relationships with relevant government entities | All data types listed in the ‘Information We Collect From or About You’ section above. | Any applicable jurisdiction |
| IT Service providers | To support and maintain the IT software and infrastructure we use including [WIPRO, Oracle and Accenture] | Our legitimate interests in ensuring we have adequate assets to support our business and to protect our proprietary information and information about our customers, suppliers and staff | All data types listed in the ‘Information We Collect From or About You’ section above. | Any applicable jurisdiction |
| Professional advisers | Legal and compliance advice Audits | Compliance with our legal obligations Legitimate interests in ensuring that our business is well advised about financial, legal and compliance issues | All data types listed in the ‘Information We Collect From or About You’ section above. | Any applicable jurisdiction |
*We will only share your personal information with third parties for marketing purposes if you provide us with your consent to do so [including by email or by ticking a box on a form, or any other method that we use to collect your personal information].
Where we collect, transfer and store your personal information with any direct or indirect subsidiary of the Company (a member of the “DP World Group” or our “Group”) located outside the EEA (including in the United Arab Emirates), we have in place contractual measures to protect your personal information. Those contractual measures are based on standard contractual clauses approved by the European Commission and UK Information Commissioner under Art 46 of the EU and UK’s GDPR. Where we share such information around our Group, we do so on the basis of our Group’s legitimate interests in promoting our products and services and undertaking direct marketing, because we think you may have an interest in their products and services, and in order to provide our services to you.
We may also disclose your personal information to other third parties from time to time:
- if we are under a duty to disclose or share your personal information to comply with any legal obligation or if we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets;
- to enforce or apply our terms of use and other agreements; and
- to protect the rights, property, or safety of our company, our customers, or others including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
[We do not make use of automated decision making or profiling.]
7 Marketing communications
You can ask us to only send you marketing communications by particular methods (email, telephone, text message or post), about specific subjects or you can us not to send you any marketing communications at all.We will ask you to indicate your marketing preferences when you first register an account on Our Website and/or app (as applicable), which you can change by emailing [email protected].
8 Data Retention
We will retain and process information about you for as long as you continue to use or express an interest in our services, log into Our Website or use our interactive services. If you have not used or expressed an interest in our services, logged into Our Website or used our interactive services for more than two years, we will delete your information shortly thereafter.
We will hold information about how you interact with our electronic communications for 6 months in order to help us analyse the performance of our digital marketing activities or customers and prospects
We will only keep your information for a longer period where necessary in order to comply with our legal obligations.Please note that we may anonymise your personal information or use it for statistical purposes. We keep anonymised and statistical data indefinitely but we take care to ensure that such data can no longer identify or be connected to any individual.
9 Your Rights
Data protection law grants you certain rights ('information rights') which we summarise in the table below. Please note that these rights are not absolute and they may not always apply in your particular circumstances. To exercise your rights, please email us at [email protected].
Right of access and data portability You have the right of access to information we hold about you and/or to have it transferred to another data controller in some circumstances.
Right of rectification or erasure. If you feel that any data that we hold about you is inaccurate you have the right to ask us to correct or rectify it. You also have a right to ask us to erase information about you where you can demonstrate that the data we hold is no longer needed by us, if you withdraw the consent upon which our processing is based, or if you feel that we are unlawfully processing your data. Your right of rectification and erasure extends to anyone we have disclosed your personal information to and we will take all reasonable steps to inform those with whom we have shared your data about your request for erasure.
Right to restriction of processing You have a right to request that we refrain from processing your data where you contest its accuracy, the processing is unlawful and you have opposed its erasure, where we do not need to hold your data anymore but you need us to in order to establish, exercise or defend any legal claims, or we are in dispute about the legality of our processing your personal information.
Right to object You have a right to object to our processing of your personal information. This includes the right to object to the use of your information for direct marketing and profiling purposes.Right to withdraw consent. You have the right to withdraw your consent for the processing of your personal information where the processing is based on consent.
Right of complaint. If you are unhappy with the way we have used or are handling your personal information you have the right to lodge a complaint with the supervisory authority for data protection issues in the country where you usually live, work or where the relevant issue arose. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance at the email set out above.
10 Data Security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties as detailed in ‘Disclosing, Sharing and Transferring Personal Information’ above. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Please remember that you are responsible for keeping your passwords secure. If we have given you (or you have chosen) a password which enables you to access certain parts of Our Website or app (as applicable), you are responsible for keeping this password confidential. Please do not to share your passwords with anyone.
Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of personal information sent to Our Website; you send us personal information at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
11 How We Keep This Policy Up to Date
This Privacy Policy was last updated on 18 July 2023. We will review and update this Privacy Policy from time to time and will take reasonable steps to notify you of any substantive updates to it.
End of Policy.