Service Request

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Service Request

As of 15 September 2022, all quotes for FULL IMPORT shipments may only be generated in MyPortal.


All FULL Import quotes can now be paid via your Online Banking platform (SIMO).


Please Scroll Down to Use Service Request Forms


Whistleblowing Hotline

Service Schedule Working-days 8:00 – 15:00

Saturday 7:30 – 11:30

 

Contacts

840111 or 84095950

Dear Customer

Service requests must be submitted within the hours set out above, to allow DP World to process and send documentation within normal working hours.

Requests sent after the established time will be answered on the following day, if payment and the release are still within the validity period. Thank you for understanding.

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Notice, from 15th January 2024 only clients registered with CCS can make transactions with DP World.

 

Cadastro de Usuário e Associação de Contas

Procedimentos para o Uso do CCS

Procedimentos Do CCS para Marcação De Levantamento ou Devolução De Contentores

Procedimentos Para Solicitação De Serviços

Payment Method | Método de Pagamento

CCS Go Live 2024

CCS Communication

CCS Customer Registration Guide

2024 National - Landside Public Tariff

2024 Transit - Landside Public Tariff

Check out the list of our bank accounts, tariffs, charges and exchange rates

Procedures for Requesting Services 

Procedure For Claims Against Third Parties

Quote – Internal Unpacking - FCL (Vehicles)

Quote – Internal Unpacking - FCL (Vehicles) Service Request Form

Access the Form

Quote for Additional Services

Quote for Additional Services: Induction/Under Delivery Second Way/ Equipment Rental, etc - Request Form

Access the Form

Quote – Import (LCL Load/B. Bulk)

Quote – Import (LCL Load/B. Bulk) Service Request Form

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Quote for VGM

Quote for VGM Service Request Form

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Quote for Full Export

Quote for Full export Service Request Form

Access the Form

Invoice for Additional Services

Invoice for Additional Services: Induction/Under Delivery - Second Way/ Equipment Rental, etc. Service Request Form

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Invoice Full Export

Invoice Full Export Service Request Form

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Invoice & Payment – LCL Load and B. Bulk

Invoice & Payment – LCL Load and B. Bulk Service Request Form

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Invoice and Payment - Unpacking in Yard

Invoice & Payment – Unpacking in Yard Service Request Form

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Request for container positioning in the Warehouse

Request for container positioning in the Warehouse Service Request Form

Access the Form

Gate Pass Full Export

Gate Pass Full Export Service Request Form

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Empty Container Collection for pack - Domestic / Cabotage and Transit

Empty Container Collection for pack - Domestic / Cabotage and Transit Service Request Form

Access the Form

Request of Additional Services for Shipping Lines / Agents

Request of Additional Services for Shipping Lines / Agents Service Request Form

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Rebooking Invoice

Rebooking Invoice Service Request Form

Access the Form

Quote for rebooking (Full Import / LCL Load/ Break Bulk)

Quote for rebooking (Full Import / LCL Load/ Break Bulk) Service Request Form

Access the Form

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