Experience a world of unparalleled services and boundless opportunities to build your trade and logistics business in Dubai and the UAE with Dubai Trade, the single window for smart integrated e-Services leading to ease the trade engagement for logistics and supply chain service companies. Our passion to deliver innovative solutions along with service excellence to our customers sets us apart and makes us true campaigners of the logistics business. We integrate the major stakeholders in trade and logistics operations such as DP World’s flagship Jebel Ali port, Jebel Ali Free Zone (Jafza), Dubai Customs, Importers and Exporters, Shipping Lines and Agents, Clearing and Forwarding Agents, Hauliers, and Free Zone Licenses.
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Exporters & Importers e-Services
- Exporters & Importers can complete all Customs and Ports documentation formalities from the comfort of the office. Dubai Trade offers online services which includes processing of Customs Declarations and online payment of Customs duties and fees.
- Exporters & Importers can also make payment for DP World Documentation charges online for all containerised cargo through Dubai Trade payment gateway Rosoom.
- To facilitate seamless container movements to and from Jebel Ali Port, Exporters & Importers can either nominate a haulier or generate an e-Token.
- Through Dubai Trade significant cost savings have been achieved by reducing manpower, time and paper.
Clearing Agents e-Services
- Authorized Clearing Agents, by Exporter or Importer, can use any of the Exporter/Importer services on Dubai Trade Portal to clear cargo.
- Many Clearing Agents have doubled their efficiency by using Dubai Trade.
- Hauliers can create e-Tokens on behalf of Exporters & Importers for the delivery and pickup of containers to and from Jebel Ali Port. Hauliers can also make online payments for all DP World charges on behalf of Exporters & Importers through Rosoom.
- The use of e-Tokens by Hauliers has significantly reduced the truck turnaround time within Jebel Ali Port premises and improved operational efficiency.
Shipping Agents & Freight Forwarders e-Services
- Shipping Agents & Freight Forwarders can perform online transactions on Dubai Trade Portal for various services. These include Berth Booking, Manifest Submission, Load/Discharge List Submission, Monitor Gate Moves & Yard Inventories, Generate Delivery Orders, Container Release and Acceptance Requests, and many more.
- The use of these e-Services has reduced paperwork and waiting time for the Shipping Agents, Freight Forwarders and their customers.
Free Zone Companies e-Services
- Companies licensed in Jebel Ali Free Zone (JAFZA) can generate Cargo Gate Pass online for seamless movement of their cargo through the gates.
- Rosoom is the electronic payment gateway developed by Dubai Trade to facilitate online payments and foster adoption of e-Services on its portal. It serves as the sole online payment gateway for major entities such as DP World, JAFZA, TechnoPark, Dubai Auto Zone, Jumeirah Lakes Towers and Palm District Cooling.
- Rosoom supports multiple payment options including credit cards, direct debit via links to the online internet banking portals of major banks, pre-paid instruments such as e-Dirham and Rosoom Wallet.
- Contact Number: +600 55 55 54
- Email: [email protected]
- A 24/7 phone line, email, fax and web support. These contacts are operated by highly proficient staff who attend to all cases raised by customers seeking help with various service related issues. The centre is fully equipped with state of the art technology to provide efficient service and seamless support to the business community.