Your access to and use of the DP World Limited (“DP World”) website (the “Site”) as the End User (see below notes) is subject to the following terms and conditions (the “Terms of Use”). By accessing, browsing and/ or using this Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use and to comply with all applicable laws and regulations. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS CONTAINED IN THE TERMS OF USE, DO NOT USE THIS WEBSITE IN ANY MANNER.


The Site, the information and materials on the Site, and the software made available on the Site, are provided on an “as is” and “as available” basis without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement timeliness, accuracy, completeness, reliability or fitness for any particular purpose. You acknowledge that any reliance on any such information and materials on the Site shall be at your sole risk. DP World reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Site. DP World may make any other changes to the Site, the materials and the products, programmes, services or prices (if any) described in the Site at any time without notice.

Third-Party Sites

In an attempt to provide increased value to our visitors, this Site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the “External Sites”). However, even if the third party is affiliated with DP World, DP World has no control over these External Sites, all of which have separate privacy and data collection practices, independent of DP World. DP World has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such External Sites. These External Sites are only for your convenience and therefore you access them at your own risk. Links do not imply that DP World sponsors, endorses, is affiliated with or associated with, or has been legally authorised to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such External Sites.

Exclusion of Liability

In no event shall DP World or any of its affiliates, subsidiaries, directors, employees, contractors, agents or representatives of any kind (“Related Parties”) be liable to any entity for any direct, indirect, special, consequential or other damages (including, but not limited to, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of the Site or any External Sites, even if DP World is expressly advised of the possibility of such damages.


The copyright in all material, including, but not limited to data, text, graphic, images, sound, and/ or video, provided on this Site is held by DP World or by the original creator of the material. None of the material may be copied, reproduced, distributed, published, posted, adapted, displayed or transmitted in any form or by any means without the prior written permission of DP World or the copyright owner. You also may not, without DP World’s written permission, “mirror” any material contained on this Site on any other server. Any unauthorised use of any material contained on this Site may violate the laws and regulations of the United Arab Emirates and the relevant international treaties.

Copyrighted Trademarks

The words “DP World” and logos containing the words “DP World” used at the Site are the property of DP World, its subsidiaries and/ or its affiliates. Other names appearing on the Site may be trademarks of their respective owners.

Domain name: www.dpworld.com is owned by DP World. Without prior written authorisation of DP World, no other units or individuals have the right to use this domain name.

International Users

This Site is controlled, operated and administered by DP World from its offices in the United Arab Emirates. DP World makes no representation that materials on this Site are appropriate or available for use at locations outside the United Arab Emirates, or that access outside the United Arab Emirates is legal and permitted by local authorities. If you access this Site from a location outside of the United Arab Emirates, you are responsible for compliance with all local laws.

Choice of Law

This Site as well as the Terms of Use shall be governed by the laws in force in the Emirate of Dubai, United Arab Emirates. Any dispute or claim arising out of or in relation to this Site, including these Terms of Use, shall be subject to the exclusive jurisdiction of the Courts of Dubai, United Arab Emirates, without giving effect to the conflict of laws provision.

These Terms of Use constitute the entire agreement between DP World and the End User with respect to use of the Site. Any cause of action the End User may have with respect to use of the Site must be commenced within one (1) year after the claim or cause of action arises. If for any reason a court of competent jurisdiction finds any provision of the Terms of Use or portion thereof to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of the Terms of Use, and the remainder of the Terms of Use shall continue in full force and effect.


Mobile App Privacy Policy

What information we may collect from you

We may collect and process the following information about you:

  1. The information you provide when you enter feedback on our platform;
  2. Information you provide us, or that we may collect from you, when you report a problem with our platform;
  3. A record of correspondence if you contact us;
  4. General, aggregated, demographic and non-personal information;
  5. If you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;
  6. Details of transactions you carry out through our platform; and
  7. Any other information we consider necessary to enhance your experience on the platform.

How we will use your information

We may use information held about you in the following ways:

  1. Your mobile number will be shared through dpworld trade mobile app with dpworlds chatbot platform https://chat2ai.cbots.live/ & https://app.engati.com/ so you can access dpworlds chatbot services.  The mobile app that you will use, is a gateway to dpworlds chatbot platform and other dpworld services.
  2. To improve our services and to deliver a better and more personalised service to you;
  3. To ensure that content from our platform is presented in the most effective manner for you and the device you use to access our platform;
  4. To notify you about changes to our services;
  5. For any other reason which we deem necessary to enhance your experience of the platform;

To whom we may disclose your information

Information about our customers is an important part of our business. We share your information only as described below and with businesses that follow practices at least as protective as those described in this privacy policy:

  1. Your mobile number will be shared through dpworld trade mobile app with dpworlds chatbot platform https://chat2ai.cbots.live/ & https://app.engati.com/ so you can access dpworlds chatbot services.  The mobile app that you will use, is a gateway to dpworlds chatbot platform and other dpworld services.
  2. Other businesses. To offer you our services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. Logistics businesses used to deliver products to you, marketing companies, payments processers to process online transactions, etc.). We may involve other businesses in your transactions, who may store your information in a digital wallet to make your use of our services more efficient.
  3. Marketing and promotional offers. We may also use your information to provide you with information about goods and services which may be of interest to you and enhance your platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages and news feed cards.
  4. Business transfers. In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.
  5. Protection of our platform and others. We release account and other information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for various reasons, such as fraud protection and credit risk reduction.Note that our platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.

How we store your information

We will store your information for as long as necessary to fulfil the purposes indicated in this privacy policy or as otherwise permitted or required by law. Your information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. 

What security measures we apply

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your information is treated securely and in accordance with this privacy policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your information. We may, for example, use encryption technology to secure your information during transmission to our platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your information in connection with the performance of their services are allowed to access this information.

It is important for you to protect yourself against unauthorized access to your password and to your devices used to access our services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted to our platform and any transmission is at your own risk.

How can you access and amend your information?

You are able to access a broad range of information about your account and your interactions with the platform for the purpose of viewing and, in certain cases, updating your information.

Examples of information you can access easily at the platform include:

  1. Up-to-date information regarding recent transaction;
  2. Personally identifiable information (including name, e-mail, password, communications and personalized advertising preferences); and
  3. E-mail notification settings.

You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.

Also, our system will place cookies when you log on to our platform and this is to ensure you have an enjoyable user experience and are able to utilise all aspects of the platform. You may disable cookies by changing the settings on your browser. If you disable cookies, it will affect how our platform works and you may not be able to access or use certain areas of our platform or full functionality. For example, performance cookies collect information about how you use the site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your site experience.

We may retain a copy of your information for compliance reasons. When you update information, we may retain a copy of the prior version for our records.

How you can contact us

If you have any concerns about your information on the platform, please contact us at [email protected] with a thorough description, and we will try to resolve it.