
Service Request
As of 15 September 2022, all quotes for FULL IMPORT shipments may only be generated in MyPortal.
All FULL Import quotes can now be paid via your Online Banking platform (SIMO).
Please Scroll Down to Use Service Request Forms
Service Schedule
Working-days 8:00 – 15:00
Saturday 7:30 – 11:30
Contacts
840111 or 840959500
Dear Customer
Service requests must be submitted within the hours set out above, to allow DP World to process and send documentation within normal working hours
Requests sent after the established time will be answered on the following day, if payment and the release are still within the validity period. Thank you for understanding.
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Check out the list of our bank accounts, tariffs, charges and exchange rates
Procedures for Requesting Services
Quote – Internal Unpacking - FCL (Vehicles)
Quote – Internal Unpacking - FCL (Vehicles) Service Request Form
Access the FormQuote for Additional Services
Quote for Additional Services: Induction/Under Delivery Second Way/ Equipment Rental, etc - Request Form
Access the FormQuote for rebooking (Full Import / LCL Load/ Break Bulk)
Quote for rebooking (Full Import / LCL Load/ Break Bulk) Service Request Form
Access the FormQuote – Import (LCL Load/B. Bulk)
Quote – Import (LCL Load/B. Bulk) Service Request Form
Access the FormInvoice for Additional Services
Invoice for Additional Services: Induction/Under Delivery - Second Way/ Equipment Rental, etc. Service Request Form
Access the FormInvoice & Payment – LCL Load and B. Bulk
Invoice & Payment – LCL Load and B. Bulk Service Request Form
Access the FormInvoice and Payment - Full Import
Invoice & Payment – Full Import Service Request Form
Access the FormInvoice and Payment - Unpacking in Yard
Invoice & Payment – Unpacking in Yard Service Request Form
Access the FormRequest for container positioning in the Warehouse
Request for container positioning in the Warehouse Service Request Form
Access the FormEmpty Container Collection for pack - Domestic / Cabotage and Transit
Empty Container Collection for pack - Domestic / Cabotage and Transit Service Request Form
Access the FormRequest of Additional Services for Shipping Lines / Agents
Request of Additional Services for Shipping Lines / Agents Service Request Form
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