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Service Request

As of 15 September 2022, all quotes for FULL IMPORT shipments may only be generated in MyPortal.


All FULL Import quotes can now be paid via your Online Banking platform (SIMO).


Please Scroll Down to Use Service Request Forms


Whistleblowing Hotline

Service Schedule

Working-days 8:00 – 15:00

Saturday 7:30 – 11:30

Contacts

840111 or 840959500

Dear Customer

Service requests must be submitted within the hours set out above, to allow DP World to process and send documentation within normal working hours

Requests sent after the established time will be answered on the following day, if payment and the release are still within the validity period. Thank you for understanding.

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Check out the list of our bank accounts, tariffs, charges and exchange rates

Procedures for Requesting Services 

Procedure For Claims Against Third Parties

MyPortal Implementation

Quote – Internal Unpacking - FCL (Vehicles)

Quote – Internal Unpacking - FCL (Vehicles) Service Request Form

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Quote for Additional Services

Quote for Additional Services: Induction/Under Delivery Second Way/ Equipment Rental, etc - Request Form

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Quote for rebooking (Full Import / LCL Load/ Break Bulk)

Quote for rebooking (Full Import / LCL Load/ Break Bulk) Service Request Form

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Quote – Import (LCL Load/B. Bulk)

Quote – Import (LCL Load/B. Bulk) Service Request Form

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Quote for VGM

Quote for VGM Service Request Form

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Quote for Full Export

Quote for Full export Service Request Form

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Quote - Full Import

Quote – Full Import Service Request Formm

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Invoice for Additional Services

Invoice for Additional Services: Induction/Under Delivery - Second Way/ Equipment Rental, etc. Service Request Form

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Invoice Full Export

Invoice Full Export Service Request Form

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Invoice & Payment – LCL Load and B. Bulk

Invoice & Payment – LCL Load and B. Bulk Service Request Form

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Rebooking Invoice

Rebooking Invoice Service Request Form

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Invoice and Payment - Full Import

Invoice & Payment – Full Import Service Request Form

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Invoice and Payment - Unpacking in Yard

Invoice & Payment – Unpacking in Yard Service Request Form

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Request for container positioning in the Warehouse

Request for container positioning in the Warehouse Service Request Form

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Gate Pass Full Export

Gate Pass Full Export Service Request Form

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Empty Container Collection for pack - Domestic / Cabotage and Transit

Empty Container Collection for pack - Domestic / Cabotage and Transit Service Request Form

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Request of Additional Services for Shipping Lines / Agents

Request of Additional Services for Shipping Lines / Agents Service Request Form

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