08 Oct 2026
Closing date TBCOperational Management
- Manage end-to-end freight forwarding operations across import and export shipments.
- Ensure timely execution of shipments from booking and documentation through customs clearance and final delivery.
- Monitor shipment milestones and proactively resolve operational bottlenecks and exceptions.
- Ensure adherence to customer SOPs, SLAs and internal operational processes.
- Review daily operational performance and ensure timely closure of pending activities.
Customer Management
- Ensure timely communication and resolution of customer queries and operational issues.
- Manage operational escalations and coordinate corrective actions with relevant stakeholders.
- Participate in customer reviews and ensure delivery against agreed service commitments.
- Maintain strong customer relationships through consistent and reliable service delivery.
Operational & Cost Control
- Monitor operational costs and identify opportunities to improve productivity and efficiency.
- Ensure timely job closure, documentation and billing coordination.
- Monitor resource utilization and minimize operational delays, errors and avoidable costs.
- Support initiatives aimed at improving branch profitability and operational performance.
Vendor & Stakeholder Management
- Coordinate with shipping lines, airlines, transporters, CHA/customs partners, warehouses and other service providers.
- Monitor vendor performance and ensure adherence to agreed service standards.
- Resolve service issues with vendors and escalate recurring concerns where required.
- Maintain effective working relationships with key operational stakeholders.
Compliance & Process Management
- Ensure compliance with company policies, customer SOPs and applicable statutory and regulatory requirements.
- Ensure accurate and timely documentation across shipment processes.
- Identify process gaps and implement corrective and preventive actions.
- Drive standardization and continuous improvement of operational processes.
Cross-functional Coordination
- Work closely with Sales, Customer Service, Finance, Customs, Transport, Warehousing and overseas offices.
- Provide operational support for new customer onboarding and account implementation.
- Ensure smooth handover of new business into operations.
- Support Sales with operational inputs, feasibility assessments and service solutions.
DP WORLD
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorise DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.
