Manager - Forwarding Finance - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.  With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. 

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade. 

Role Purpose: 

Responsible for leading financial reporting and compliance, ensuring accurate statements, and delivering strategic insights to senior leadership. The role drives performance analysis, supports decision-making, and implements process improvements while managing a team and ensuring adherence to global standards.

Designation:     Manager-Finance-Freight Forwarding

Base Location: Navi Mumbai

Reporting to:    Senior Manager-Finance-Freight Forwarding

Key Role Responsibilities:

               Production & Service Delivery

• Lead and manage the team responsible to process the financial transactions in CargoWise, ensuring accuracy, completeness, and timely processing.

• Oversee invoice validation, payment processing, receipt creation, and receipt application in Oracle Fusion/Cargo Wise

• Ensure timely completion of supplier SOA reconciliations, bank reconciliations, and month-end close activities.

• Monitor service delivery against agreed SLAs, KPIs, and quality standards.

• Review and analyse shipment-level, customer-level, and GP profitability reports to provide meaningful business insights.

• Ensure compliance with financial controls, company policies, and audit requirements.

• Drive resolution of operational issues and process exceptions to maintain smooth business operations.

Team Management

• Lead, coach, and develop the Forwarding Finance team to achieve operational and performance objectives.

• Manage team capacity, workload allocation, and resource planning to ensure optimal productivity.

• Conduct performance reviews, provide regular feedback, and support employee development.

• Foster a culture of accountability, collaboration, continuous learning, and operational excellence.

• Build team capability through training and knowledge-sharing initiatives.

   

Stakeholder Management

• Act as the key point of contact for Operations, Commercial, Global Finance, Shared Services, and other business stakeholders.

• Manage stakeholder expectations and ensure timely resolution of queries and escalations.

• Lead governance discussions and provide updates on operational performance, risks, and key improvement initiatives.

• Build strong working relationships with internal and external stakeholders to enhance service delivery and customer satisfaction.

• Partner with business leaders to drive process improvements and support business objectives.

Skills & Competencies: 

• High level of integrity
• Strong attention to detail and commitment to high-quality financial reporting and compliance.
• Proactive in identifying and solving financial issues.
• Excellent organizational and time management skills.

• Strong analytical, leadership, and communication skills with the ability to collaborate across teams and present financial insights to senior management.

• Mandatory experience in Freight Forwarding Finance with strong knowledge of CargoWise system.
  
   

Education & Qualifications: 

• Ideally a qualified or Semi-qualified Chartered Accountant with 8-12 years management experience in a financial reporting role

• Proficient with MS Office applications.

• 12+ years of experience in finance, with at least 3 years in a managerial role in finance operations, preferably in a shared service centre or freight forwarding industry.

• Extensive knowledge of financial reporting standards, costing, revenue recognition, audit procedures, and financial planning.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.